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Refund and Returns Policy

Last updated: September 26, 2026 | MediaTech Studio LLC

At MediaTech Studio IO (https://io.mediatech.studio), operated by MediaTech Studio LLC, customer satisfaction is our priority. We want you to feel confident in choosing our software and automation services. This Refund and Cancellation Policy details your rights and options regarding subscriptions, renewals, cancellations, and refund requests.

Merchant of Record Disclosure: Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles customer service inquiries, billing management, and return/refund processing. All authorized refunds are issued directly by Paddle.com Market Ltd.

1. 14-Day Money-Back Guarantee

We offer a straightforward 14-day refund window for new subscription purchases:

  • If you subscribe to MediaTech Studio IO and decide within 14 calendar days of your initial purchase that the service does not meet your needs, you are entitled to a full refund.
  • To request a refund within this period, simply email our support team at support@mediatech.studio or contact Paddle Buyer Support at paddle.net with your order number or email address used at checkout.
  • No complicated forms or mandatory technical reviews are required for requests submitted within the 14-day window.

2. Subscription Cancellation Policy

You may cancel your subscription at any time without penalty:

  • Self-Service Cancellation: You can cancel your recurring subscription directly from your MediaTech Studio IO account settings, or via the secure self-service customer portal link provided in every Paddle invoice email.
  • Immediate Processing: Once you submit a cancellation, automatic renewals will stop immediately. You will not be billed for subsequent billing cycles.
  • Continued Access: Your account access to paid features will remain active until the end of your current prepaid billing period. At the end of the period, your account will downgrade to a free/basic tier without deletion of your settings or historical data.

3. Subscription Renewal Refunds

For recurring subscription renewals (monthly or annual):

  • Annual Plans: If your annual subscription renews automatically and you intended to cancel, you may request a refund within 7 calendar days of the renewal charge date, provided the service has not been actively utilized during that renewed cycle.
  • Monthly Plans: Monthly renewals are generally non-refundable once the billing period has commenced; however, if you forgot to cancel and contact us within 48 hours of the renewal charge without using the platform, we will gladly review and accommodate your request.

4. Special Circumstances & Technical Issues

We will issue a full or prorated refund at any point during your subscription if:

  • You experienced verified technical errors, outages, or service unavailability that our support team was unable to resolve within a reasonable timeframe.
  • You were accidentally charged more than once or experienced a duplicate transaction for the same billing cycle.
  • Fraudulent or unauthorized charges occurred on your account (subject to standard verification).

5. How to Request a Refund

You can request a refund through either of the following channels:

  1. Direct via MediaTech Studio Support:Send an email to support@mediatech.studio with the subject line “Refund Request” and include:
    • The email address associated with your account.
    • Your Paddle Order ID / Transaction ID (found in your email receipt).
    • A brief note explaining the reason for the request (optional, helps us improve).
  2. Direct via Paddle Buyer Support:Because Paddle is our Merchant of Record, you can also manage your order, invoices, and refund requests directly through Paddle’s buyer assistance portal at paddle.net or by emailing help@paddle.com.

6. Refund Processing Time

Once approved, refunds are processed immediately by Paddle:

  • Credit / Debit Cards: Funds typically reflect on your bank or card statement within 3 to 10 business days, depending on your card issuer’s processing timelines.
  • PayPal: Refunds generally post to your PayPal balance within 24 to 48 hours.
  • All refunds are credited in the original currency and to the original payment method used during checkout.

7. Contact and Support

If you have any questions about this policy or require assistance with your account, please reach out to us:

DASHBOARD / ACCOUNT