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Privacy Policy

Last updated: September 25, 2026 | MediaTech Studio LLC

At MediaTech Studio IO (https://io.mediatech.studio), operated by MediaTech Studio LLC (“we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal data of our users. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit or use our platform.

Payment Processing & Merchant of Record: Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. When making a purchase, Paddle collects and processes your payment details directly in accordance with PCI-DSS standards. We do not store or have direct access to your complete payment card credentials.

1. Information We Collect

We collect information in the following categories:

  • Account Information: When you register an account, we collect your name, email address, password hash, and optional company or profile details.
  • Usage & Telemetry Data: Information about how you interact with our platform, such as feature usage, session duration, IP addresses, browser type, device identifiers, and system logs.
  • Billing & Transaction Metadata: When you subscribe to a paid tier, Paddle sends us transaction metadata via webhooks (such as Paddle customer ID, subscription status, plan tier, and transaction ID) to enable service provisioning. Full payment details are collected and stored securely by Paddle.com.
  • Support & Communication: Records of communications, support tickets, and correspondence you send to our support team.

2. How We Use Your Information

We use your personal data to:

  • Provision, operate, and maintain MediaTech Studio IO.
  • Authenticate users and secure account access.
  • Process and synchronize subscription statuses, invoices, and billing state.
  • Send essential system notifications, security updates, and administrative communications.
  • Respond to customer service and technical support inquiries.
  • Monitor, analyze, and optimize performance, security, and feature adoption.
  • Comply with applicable legal obligations and resolve disputes.

3. Legal Bases for Processing (GDPR / UK GDPR)

If you reside in the European Economic Area (EEA) or the United Kingdom, our legal grounds for processing your data include:

  • Performance of a Contract: Providing you with the Service and executing your subscription agreement.
  • Legitimate Interests: Securing our systems, debugging issues, and improving product performance.
  • Legal Compliance: Satisfying tax, accounting, or regulatory requirements.
  • Consent: Where you have explicitly opted in (e.g., optional marketing communications).

4. Third-Party Service Providers and Data Sharing

We do not sell, rent, or trade your personal data. We share information only with trusted third-party service providers (sub-processors) necessary to operate our service:

  • Paddle.com: Merchant of Record and payment gateway handling checkout, payment processing, tax compliance, and order fulfillment.
  • Cloud Infrastructure Providers: Secure hosting, database storage, and computing infrastructure (e.g., AWS, Vercel, Supabase).
  • Transactional Email Services: Delivering password resets, account alerts, and billing notifications.
  • Analytics & Monitoring: Error tracking and telemetry tools to ensure high availability and application stability.

5. Cookies and Tracking Technologies

We use essential cookies strictly necessary for session management, user authentication, and CSRF protection. You can configure your browser to block or alert you about these cookies, but certain functions of the platform may not operate correctly without them.

6. Data Retention and Security

We retain your personal data only as long as your account remains active or as needed to provide you with the Service. If you delete your account, we will erase or anonymize your data within 30 days, except where retention is required by law (e.g., financial and audit compliance records).

We implement industry-standard technical and organizational security measures, including TLS/SSL encryption for data in transit and AES-256 encryption for data at rest, to prevent unauthorized access or disclosure.

7. Your Rights (GDPR, CCPA, and Global Privacy)

Depending on your jurisdiction, you have the following rights regarding your personal information:

  • Access & Portability: Request a copy of the personal data we hold about you in a structured, machine-readable format.
  • Rectification: Request correction of inaccurate or incomplete information.
  • Erasure (“Right to be Forgotten”): Request deletion of your personal information, subject to statutory retention requirements.
  • Restriction & Objection: Object to or request restriction of our processing of your personal data.
  • Withdraw Consent: Withdraw any previously given consent at any time without affecting lawful processing prior to withdrawal.

To exercise any of these rights, contact us at privacy@mediatech.studio. We respond to all verified requests within statutory timeframes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. Where cross-border transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect technological, operational, or legal changes. We will notify you of any material changes by updating the “Last updated” date at the top of this document or via email notification.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data protection practices, please contact our Privacy Team:

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